3.1 The “LensLogic” Assurance of Stability
In content creation, a shaky shot is a failed shot. Our “Creator’s Covenant” ensures that your gear meets the highest mechanical standards. Because our products are technical tools, we maintain a strict verification policy to ensure your lighting is balanced and your stands are secure.
3.2 The “Electronic & Mechanical” Verification
- Sealed Item Return: For “Change of Mind,” we offer a 7-day window provided the item is in its Original, Unopened Factory Packaging. This is crucial for maintaining the hygienic and mechanical integrity of items like selfie sticks and phone mounts.
- LED Integrity: For Ring Lights, we offer an immediate replacement if any LED segments are “Dead on Arrival.”
3.3 The Technical Failure Protocol
- Mechanical Defect: If a tripod leg lock fails or a ball-head loses tension within the first 7 days of “Normal Use,” we provide a 100% Free Replacement.
- The 48-Hour Inspection Window: Any structural damage (cracked lights, bent stands) must be reported via WhatsApp within 48 hours of delivery with photographic/video evidence of the unboxing.
- Refund Logic: Refunds are only issued if a replacement for a defective technical item is unavailable. We prioritize getting your studio back up and running with fresh gear.